Media Release

September 20,2012

EMS Response Time Plan ensures high levels of service in York Region

Annual minimum response time targets will ensure continued quality emergency care for residents
The Regional Municipality of York today approved the Emergency Medical Services (EMS) 2013 Response Time Performance Plan, which sets minimum response time targets to ensure continued high levels of service across York Region. 
Response time is the time between ambulance dispatch and the arrival of paramedics at the scene of an emergency. Response time priority was formerly determined by the EMS dispatch centre. The new 2013 Response Time Performance Plan standards and targets are now based on the patient’s condition once assessed on-scene by paramedics.
Under the new plan, paramedics measure the condition of the patient against the Canadian Triage Acuity Scale (CTAS) levels, which help determine if the severity of a condition is high, moderate or non-serious.  CTAS levels are from 1 to 5, with 1 being the most critical. For example, in the 2013 Response Time Performance Plan, at least 75 per cent of patients suffering a sudden cardiac arrest (classified in CTAS level 1) will have a response time of 8 minutes or less in York Region. CTAS is used in hospital emergency rooms in Ontario.
To meet the requirements of the provincial government Ambulance Act, the 2013 Response Time Performance Plan will be submitted to the Ministry of Health and Long Term Care by October 1, 2012, with updated plans and performance results submitted on an annual basis.
Results of the 2013 Response Time Performance Plan will be presented to York Regional Council in early 2014. The performance plan has been finalized in conjunction with the EMS 10-Year Resources and Facilities Master Plan, available for viewing online at 
York Region’s team of more than 410 paramedics provide emergency medical response and pre-hospital care to York Region residents and visitors 24 hours a day, seven days a week. In 2011, York Region paramedics responded to more than 73,000 calls for assistance ??" an average of one call every seven minutes.
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Media Contact: Kim MacGillivray, Corporate Communications, The Regional Municipality of York
905-830-4444 or 1-877-464-9675, ext. 1209  Cell: 905-251-6412

Founded in 1971, The Regional Municipality of York is made up of nine municipalities
and provides services to more than one million residents, 29,000 businesses and 495,000 employees.

 For more information visit us at Follow us on : York Region   @YorkRegionGovt  
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